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Michael Muse
Founder, Muse Operations
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Recent Blog Posts
Nov
11
in
Tools
For SLA’s: what matters more, number of breaches or their combined duration?
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Nov
10
in
Best Practices
How do I teach my worst performers to work like my best performers?
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Nov
9
in
Tools
Is your team improving?
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Sep
6
in
Best Practices
Why I absolutely HATE Multi-Select Picklists
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Nov
6
in
Guides
What are "objects" in Salesforce?
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Nov
5
in
Guides
How to make List Views in Salesforce
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Oct
28
in
Guides
How to Build a Snooze Button in Salesforce in 30 Seconds
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Aug
23
in
Best Practices
Automated Notifications are Ruining Your Team's Productivity
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Aug
14
in
Best Practices
Record Types vs Picklists - How to Choose, Tips and Best Practices
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