Pros: Monday is a deeply customizeable tool for project management, featuring all the sorts of things you'd expect like kanban boards, list views, Gantt charts, etc. Most people find it super easy to setup and customize to unique needs.
Cons: On the flipside, monday's has a really abstract architecture, meaning using a tool like Zapier to integrations between it and other services can be fairly frustrating and limited
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.