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Category Match
Integrate with
Salesforce
Zapier
Supported Application:

Zendesk

Pros:

The gold standard, most agent-friendly UI for email-based support. Integrates cleanly with Salesforce. Powerful triggers and automation available.

Cons:

Weaker for website-chat based support. Time intensive to implement and integrate.

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Muse Operations specializes in implementing and integrating applications for running Operations teams.


Chat with us about how you might use this app with your team
Zendesk
Starts at $19/month

Also: Set SLAs for this app

Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.

Flowdometer: set timeline SLAs for
Zendesk
data in Salesforce
See the Flowdometer Demo

Free Tools for This App:

Zendesk
None found. Chat with us to suggest a tool for this app

Demo

Zendesk
Lessons Learned in Software

From Our Blog:

Blog
Post by 
Michael Muse
Nov
19
in
Tools

Where is your team’s bottleneck?

Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.

Read More
Nov
18
in
Best Practices

Cracking the Operational Black Box

Use Flowdometer to be notified of process breakdowns as they happen

Read More
Nov
18
in
Best Practices

When in doubt, focus on process breakdowns

If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.

Read More